Yes, advance payments are allowed if your account/service has no outstanding bill/s. In fact, your My Meralco account will automatically activate the “Pay in Advance” button if this option is available for you.

If you have multiple services (SINs) under one account, we encourage you to enroll all your services in My Meralco so you can pay for all services/bills in one transaction.

You can pay your bills anytime, anywhere. Enjoy near-real time payment posting (7AM-11PM daily), overdue bills included. You may also pay multiple bills in 1 transaction to save you time and effort.

You may use Credit cards and Debit cards powered by Mastercard, VISA, or JCB.

For Prepaid Cards, we accept those powered by PayMaya, Smart Money, and GCash

Online receipts are not yet available inside My Meralco, but you will receive a digitized copy of your receiptl through mail if you are a registered user. You may also request for a copy of your receipt at any Meralco Business Center by presenting your payment confirmation email.

First off, you need to create a My Meralco account. Follow the steps below to pay:

  1. og in to your My Meralco account on mymeralco.com.ph.
  2. On the dashboard, click “Pay Bills”.
  3. Select the bills/services that you would like to pay for.
  4. Choose your payment method. (Credit card, Debit Card, or Prepaid)
  5. Review and ensure your payment details are correct. Click on “Submit” to confirm your payment.
  6. You will be redirected to the selected payment partner’s page. You will also receive a payment confirmation email as proof of your payment. (This does not serve as an OR)

Yes, you can! There are two (2) ways you can pay your bill online directly to Meralco:

  1. Login and pay through the My Meralco app
  2. Use the browser version by logging in to My Meralco.

Alternatively, you may pay through the online platforms of our bank partners or using your mobile wallet. View the full list of payment options here

Your Meralco Online account can store and present up to 13 months’ worth of payments in the Payment History page. If you need to track your payments beyond the 13-month period, please call our 24/7 hotline (02) 16211.

Your payment may have been made between 11PM to 7AM, which are our designated cut-off times. Kindly check the status again after 24 hours or wait for an email confirmation. If you did not pay within the said time period, please call our 24/7 hotline: (02) 16211.