IIf you paid between 7AM to 11PM (Phil Standard Time) via My Meralco app, you should get a payment confirmation immediately after your transaction.

If you did not get an email by the above schedule, first check your SPAM folders. If you don’t find any there, please call us at our 24/7 hotline at (02) 16211 for assistance.

Yes you can, you may check all payments made per bill on the Bills and Payments page

You may have created your My Meralco Account after making your payment. The payment history page is designed to show all payments transacted after the creation of your online account. In addition, to ensure that all your payments will be shown in the payment history page, please make sure to register all your Meralco SINs/Account Numbers in your online account. If your My Meralco account is not newly created and you still experience this, you can call our 24/7 hotline at (02) 16211.

All your payments, made through My Meralco or other channels (Banks, Bayad Center, etc) are viewable in the Payment History page. To visit, log in to your My Meralco account, click on Billings, then Payment History.

Only payments made after your My Meralco account creation will be displayed in the Payment History page.

Meralco does not profit from convenience fees. The convenience fee is collected by Meralco's respective payment partners such e-wallets (GCash, Maya) and banks and card networks and are simply processed by Meralco and Bayad.

Customers paying through the My Meralco website/app using the Bayad e-wallet as a payment method are not subject to any convenience fees since Bayad has waived this fee as the payment processor for My Meralco

A convenience fee is collected when paying via My Meralco app using third party payment options.

Bayad E-wallet (via My Meralco website) - P0G

Cash - P6

Maya - P7

Visa, Mastercard, and JCB cards - P15.

This feature is not yet available on My Meralco, but you may load through any of our other loading channels.

The advance payment feature of My Meralco, will allow you to select the Account or the specific (SIN) Service ID Number to pay

Please note that if you select to pay an Account Number and you have multiple bills/services under your account, the advance payment will automatically be allocated to your first generated bill regardless of SIN.