We will reconnect your service within 24 hours from the time your payment is posted. For payments made on holidays and weekends, reconnection services will be for immediate scheduling the next business day. In addition, reconnection fees will be reflected on your next bill.

For further assistance, please call the Meralco hotline (02) 16211.

Please call us at our hotline (02) 16211 so we can assist you.

Please go to any Meralco Business Center or call the Meralco hotline (02) 16211 for assistance.

Your second successful transaction will either be posted to other unpaid bills under your account or will be considered as prepayment in case you do not have any unpaid balances at the period of the transaction. For your convenience, you may choose to allow Meralco to subtract the excess payment from your next bill. In case you would like to pursue a refund, please go to any Meralco Business Center or call the Meralco hotline (02) 16211 for assistance. Please note that refunds may take a few days to process.

A “Convenience Fee” enables Meralco and its partners to operationalize and maintain a secure, reliable payment facility that customers can access anytime, anywhere.

Receiving payment confirmation notifications from Meralco is an exclusive feature for Meralco Online / Meralco Mobile App users who paid via Meralco Online / Meralco Mobile App.

If you would like to receive payment confirmation notifications, please create a Meralco Online account here.

No. These shall only be passed to the Payment Gateway for authentication and processing.

You may refer to our privacy policies here

You may view the full list of payment options here.