The suspension of disconnection applies to August, September, and October 2026 service bills of all captive customers regardless of consumption.

However, the 3-month installment payment applies to August, September, and October 2026 service bills of customers with consumption of 200kWh and below.

The advisory only applies to service bills dated August to October 2026.

This is being implemented to provide temporary relief to customers who are burdened with high electricity rates as a result of the global energy crisis.

Suspension of disconnection is automatic for all customers with consumption of 200kWh and below. 

But to avail of 3-months installment payment, you may request for it via:

• Email: customercare@meralco.com.ph
• Facebook Messenger: Meralco official page
• 24/7 Hotline: (02) 16211
• Any Meralco Business Center

This will not change the total amount of your bill. 

The suspension of disconnection means that services will not be disconnected even if there are unpaid balances for August, September, and October 2026 service bills. 

For the 3-month installment option, the bill amount will be divided into three monthly payments to help make payment more manageable.

The 3-month installment payment only applies to August, September, and October 2026 service bills of customers with monthly consumption of 200 kWh and below. If your consumption is above 200 kWh, you may not qualify for the installment payment option. Customers with consumption above 200 kWh may coordinate with Meralco for available payment arrangements. You can find your monthly kWh consumption in the upper left portion of your bill.

You may qualify for the 3-month installment payment if your monthly consumption is 200 kWh and below, for your August to October 2026 service bills. You can check your monthly kWh consumption in the upper left portion of your bill.

You may qualify for the 3-month installment payment for your August bill since consumption is 200 kWh and below. However, if your September or October bill is above 200 kWh, those bills may not qualify for the installment payment option. But you may still reach out to us for available payment arrangements.

The requirements depend on whether the requester is the registered customer or an authorized representative.

For registered customers, please prepare:

• A valid government-issued ID
• Customer Account Number or Service ID No.

For authorized representatives, please prepare:

• A valid government-issued ID
• Authorization letter from the registered customer
• Valid government-issued ID of the registered customer
• Customer Account Number or Service ID No.

You may request for installment via:

• Email: customercare@meralco.com.ph
• Facebook Messenger: Meralco official page
• 24/7 Hotline: (02) 16211
• Any Meralco Business Center

Business customers with a monthly consumption of 200 kWh or below for August to October 2026 service bills may avail of installment payment option.

Yes, you may still request for installment payment if your monthly consumption is 200 kWh and below, for your August to October 2026 service bills. We will create a separate installment agreement upon submission of requirements.

If you fail to pay on or before your due date, your installment payment agreement will be cancelled and the remaining balance must be paid in full. Once disconnection activities resume and the balance remains unpaid, the service may be disconnected. If you are able to pay earlier, thank you. We appreciate your prompt payment.

We don’t charge interest for installment payment.

For customers with unpaid older bills (April 2026 or earlier): Please make sure to settle your unpaid bills at any Meralco Business Center. If you can’t and will have to pay through other channels your payment may be allocated to the unpaid older bills instead of your installment agreement. Please inform us via FB messenger or hotline (02) 16211 so we can monitor your payment and allocate it to your installment agreement.

For customers without unpaid older bills: Payments may be made through any Meralco Business Center or authorized payment partners with real-time payment posting before the installment due date.

You may request for installment payment until October 31, 2026 or the due date of your October 2026 bill, whichever is later. Requests after this date may no longer be accommodated.

Disconnections due to unpaid August to October 2026 bills will resume in November 2026.

Yes, the ERC advisory urged able customers to pay their bills in full.

Your monthly installments will appear in the Bill Computation Summary (blue box) on the front page of your bill. Details such as the installment payment agreement number will be reflected in the Additional Bill Information section at the back of your bill.

Qualified bills may be divided into 3 equal monthly installments.

Yes, customers may make partial payments for August, September, and October 2026 bills even without availing of installment payment. However, if the bill/s are not fully paid by October 31, 2026 or the due date of the October 2026 bill, whichever is later, the account may still be subject to disconnection.