For immediate assistance, you may reach us via FB Messenger, email us at customercare@meralco.com.ph, or call our 24/7 hotline at (02) 16211.
For immediate assistance, you may reach us via FB Messenger, email us at customercare@meralco.com.ph, or call our 24/7 hotline at (02) 16211.
Once signed, the contract cannot be modified online. If you need to have it modified:
You may reach us via FB Messenger, email us at customercare@meralco.com.ph, or call our 24/7 hotline at (02) 16211.
For applications submitted through the Business Center, you can’t track your application via the My Meralco app. To check the status of your application, you may reach us via FB Messenger, email customercare@meralco.com.ph, or call our 24/7 hotline (02) 16211.
No, you may not cancel or modify your application online. If you need to do this, you may reach us via FB Messenger, email customercare@meralco.com.ph, or call our 24/7 hotline (02) 16211.
Yes, you will receive notifications reminding you to complete your application.
The following are the fees for a new electric service:
- Bill Deposit
The bill deposit is an amount required from all customers of all distribution utilities as a guarantee for the payment of electric bills. It may be likened to the advance deposit made by a tenant for the rental of residence or office space. The bill deposit amount corresponds to an estimated average 1-month bill, which is computed based on the electric load requirement submitted during service application.The following table summarizes the bill deposit amounts for residential use:Applied Load (AL) Bracket Residential Use AL <= 1.00KW) Php 810.00 <1.00KW < AL <= 1.50KW Php 1,220.00 1.00KW < AL <= 1.50KW Php 1,220.00 1.50KW < AL <= 2.00KW Php 1,620.00 2.00KW < AL <= 3.00K Php 2,510.00 3.00KW < AL <= 4.00KW Php 3,450.00 4.00KW < AL <= 5.00KW Php 4,580.00
* Applications with more than 5KW of applied load need to be computed and formalized by a Meralco representative.
Please note that the bill deposit amount may be adjusted yearly to reflect the close average monthly bill of the customer. The adjustment mechanism is covered by Meralco’s Annual Update of Bill Deposit (AUBD) program.
The bill deposit earns an interest of 0.25% as approved by the Energy Regulatory Commission (ERC). It may also be refunded after the completion of a request for service termination. The bill deposit is an amount required from all customers of all distribution utilities as a guarantee for the payment of electric bills. It may be likened to the advance deposit made by a tenant for the rental of residence or office space. The bill deposit amount corresponds to an estimated average 1-month bill, which is computed based on the electric load requirement submitted during service application. The following table summarizes the bill deposit amounts for residential use: - Cash Advance (as Required)
Cash Advance Fee is based on the additional Meralco facilities that are required to be installed to energize the premises. This includes the cost of primary power lines, poles, transformers, and other accessories that support the installation. The fee will be computed based on the customer’s required facilities following Meralco’s inspection and initial design of the electric service installation. Meralco officially provides the computation through a Cash Advance letter to the customer.
Similar to the bill deposit, the cash advance fee is refundable - Installation & Removal (IR) Costs (for Temporary Connections, as Required)
Installation & Removal (IR) Costs, which are unique to temporary connections, are based on the temporary facilities that are required to be installed and eventually removed upon energization of a permanent service. This includes the partial cost of poles, primary power lines, transformers, and other accessories that will be installed, as well as the cost of retirement of these facilities. Meralco officially provides the computation through an Installation & Removal (IR) Cost letter to the customer.
Unlike bill deposit and cash advance, the IR cost is non-refundable.
Meralco ensures that applications for electric service are energized professionally, safely, and on time as agreed with the customer through the Agreed Target Energization Date form.
There are however several factors that affect energization timelines:
- Service Application Type and Design Complexity
In general, Ordinary Service Applications (OSA) or applications which only require the installation of service drop or meter are easier to complete than Project-Covered Applications (PCA) or applications which require to undergo a design process and installation of additional Meralco facilities, such as poles and transformers.
You may click this link for a discussion on service application types.
- Meralco Time and Customer Time
For safety, Meralco will only energize the application for electric service upon the customer’s completion of the necessary documentary and technical requirements. Based on the condition of the application, the customers may be required to submit additional documents, such as technical permits and right-of-way.
You may click this link for a full list of documentary and technical requirements.