Your service may also be enrolled to another person's Meralco Online account and that person may have made a payment. This may happen for landlord and lessee arrangements, family members in the same household or business accounts. Payments for a service are visible to all accounts to which this service is enrolled to. Please report unauthorized enrollments of your Service IDs by other users or if there is a need to update records by emailing customercare@meralco.com.ph.

We assure you that all payments you transact with us are secure. Our backend system keeps a record of all your payments, including advance payments, which are treated as credits. Once your new bill is generated, your advance payment will be applied and reflected on your payment history page.

We assure you that all payments you transact with us are secure. Our backend system keeps a record of all your payments, including advance payments, which are treated as credits. Once your new bill is generated, your advance payment will be applied and reflected on your payment history page.

Only payments made through the Meralco Online/Meralco Mobile App will have a reference number. For payments made through other channels, kindly refer to the reference number or receipts provided to you.

Yes, you will be notified in several ways. For successful transactions, you will get an onscreen thank you message to confirm your payment transaction. A payment confirmation notification will also be sent to your email address. Failed transactions caused by system or internet connection errors will have prompts or on-screen error messages.

Once your payment is posted to our billing system, you will receive an email notification. You may also check the status of your payment via the bills and payments page of Meralco Online / Meralco Mobile App.

Yes. You will receive a payment confirmation email in your registered email address. If the account/contract holder has a Meralco Online account, he/she will also receive the same email.

No. Currently, payment confirmations are only sent via email.