Only successful transactions will be charged the convenience fee. Failed transactions do not make use of MERALCO’s partners’ payment facilities, therefore the convenience fee will not be charged.

You may pay your bill either through the dashboard you will find upon logging in by simply choosing the “Pay Now” button or through the “Billings” tab.

If paying through the “Billings” tab:

  1. Go to the Billings tab and tick the checkbox next to the unpaid bill you wish to pay.
  2. You have the option to either make a full payment or pay a specific amount. If you choose not to pay the full amount, adjust the payment amount by clicking the "edit" icon.
  3. Enter the desired payment amount.
  4. Click on the "Pay and Apply Changes" and/or "Pay Now" button.
  5. Proceed to the Payment Summary Page and click "Pay Now" again.
  6. Choose to sign up or continue as a guest.
  7. You will be redirected to the BAYAD payment page. Review and confirm BAYAD's Privacy Notice by clicking "Proceed."
  8. Enter all your payment details.
  9. Confirm your payment.
  10. Upon successful payment, BAYAD will display a "Payment Successful" screen.
  11. My Meralco will show the payment details screen.
  12. You will receive a confirmation of the transaction via SMS/email.

If you're having issues with your MPIN/Biometrics, you have two options:

  1. Clear cache and try logging in again.
  2. Reinstall the app and try logging in again.

If you didn’t receive your OTP after 2 mins, you may retry by choosing to have it sent through SMS or Email

  1. When you log in to My Meralco for the first time, a prompt will appear asking you to “Enable Biometrics.”
  2. To secure your login with fingerprint or face recognition, click the “Enable Biometrics” button.
  3. Once biometrics are successfully set up, another prompt will appear for you to create your MPIN.
  4. Create your MPIN by entering a 6-digit code and click “Continue.”
  5. After the MPIN is successfully set up, close the app then launch it again to log in using either biometrics or MPIN.

Type in your registered username and password, or you may log in using your linked Google, Apple, or Facebook accounts.

Your Meralco Customer Account Number (CAN) is found at the blue box section on the front of your bill. You may also scan the QR code printed at the bottom of your Meralco Bill.

  1. Click on the “Create Account” button on the Log In Page of the My Meralco App or Web.
  2. Read and accept the “Terms & Conditions” and “Privacy Policy”.
  3. Click on “Continue with Google/Facebook/Apple” button.
  4. Enter your account credentials in the pop-up and click on “Login”.
  5. Enter your Customer Account Number (CAN) manually or scan your CAN QR.
  6. Complete the OTP validation.
  7. The Meralco Account will be created. For Single-Sign-On, no verification is required.
  8. The account is activated and verified by default.